phenjoy Privacy Policy

1. Information We Collect

When you register and use phenjoy, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos so we can process deposits and withdrawals accurately. When you browse or use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary to provide our services, and we review our data collection practices regularly to ensure they remain proportionate.

2. How We Use Your Information

The personal information you provide to phenjoy is used primarily to create and manage your account, verify your identity, and process your transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential and cannot be opted out of while your account is active. Your transaction history and gameplay data help us detect fraud, enforce our Terms and Conditions, and comply with applicable Philippine regulatory requirements. We may use aggregated, anonymised data for internal analytics to understand how players use the platform and to improve our games, features, and support services. phenjoy does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will never sell, rent, or trade your personal information to third-party marketers under any circumstances.

3. Sharing Your Information

phenjoy shares your personal data only with trusted third parties who are strictly necessary for the operation of our platform and who are bound by confidentiality obligations. These include payment processors who handle your PHP deposits and withdrawals, identity verification providers who confirm your documents, and cloud infrastructure partners who host our platform securely. We may also disclose your information to Philippine government authorities, law enforcement agencies, or regulatory bodies when required to do so by law or valid legal process. In the event that phenjoy undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your personal information with any third party for their own marketing or advertising purposes. All third-party partners we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection law.

4. Data Storage and Security

Your personal data is stored on secure servers protected by industry-standard encryption, firewalls, and access controls that restrict who can view or process your information. phenjoy uses SSL/TLS encryption for all data transmitted between your device and our platform, ensuring that your login credentials, payment details, and personal information are protected in transit at all times. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by Philippine law or for legitimate business purposes such as dispute resolution. When data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule. While we take all reasonable technical and organisational measures to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your phenjoy account. If you suspect that your account has been compromised, please contact [email protected] immediately so we can take prompt action.

5. Your Rights Under Philippine Law

As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated data in your account. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please send a written request to [email protected] and we will respond within a reasonable timeframe. We are committed to honouring your rights and making the process as straightforward as possible for all Filipino players.

6. Cookies and Tracking

phenjoy uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled; these include session cookies that expire when you close your browser and security cookies that help protect your account. We may also use analytics cookies to understand how players navigate the platform so we can identify areas for improvement — this data is aggregated and does not identify you personally. You can manage or delete cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. For more information about the specific cookies we use and how to manage them, contact [email protected].

7. Updates to This Policy

phenjoy may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their account contact details. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after any updates have been posted constitutes your acceptance of the revised Privacy Policy. If you have questions or concerns about any changes, please reach out to us at [email protected] before continuing to use the platform. Your trust is important to us, and we are committed to being transparent about how we handle your personal data at all times.